The Funeral Rule Challenges are not the Real Problem by Sean Fagan, Owner of Leap Tie, Inc.

Changes that are potentially coming to the current Funeral Rule seem to be upsetting many firms who feel putting prices online turns funeral service into a commodity. It certainly can, but only if firms allow it to affect them in this manner. What many firms do not realize, is they have already been making funeral … Read more

Is Training Reinforcement a Priority? by Scott Newton, President of Graystone Associates

As funeral homes, crematories, and cemeteries invest time, talent, and treasures in educating their team members, it is equally important to invest the same efforts in training reinforcement. According to leading German psychologist, Herman Ebbinghaus as much as 90 percent of what employees learn in a formalized training session is forgotten or misunderstood within 30 … Read more

Building Work Relationships by Marguerite Ham

Work Relationships are vitally important!  It’s not just about getting along.  As human beings, we crave connection with others.  We have survived for thousands of years by living as a tribe. “Tribes live in groups and are organically connected and defined by traditions of common descent, language, culture, and ideology.” (Wikipedia)  So, what can we … Read more

Creating Opportunities to Mourn During the Holidays by Kristen Ernst, MA, LPC

The holidays are fast approaching. And while many are planning family festivities, buying gifts, and keeping family traditions, those that are grieving have expressed many mixed emotions about the upcoming holiday. Whether a family has lost a loved one recently, or many years ago, there is no timeline for grief and most likely traditions have … Read more

Business Success and Resilience from “The Pet Lady” by Coleen Ellis

Please welcome our newest Collaborative Network Partner, Coleen Ellis, who brings 20 years of knowledge and experience in building a successful Pet Funeral Service business in our profession. Her enthusiasm and passion for pets and helping others be successful are unmatched in the funeral, cemetery, and cremation space. In August 2022, I joined in on … Read more