Changes that are potentially coming to the current Funeral Rule seem to be upsetting many firms who feel putting prices online turns funeral service into a commodity. It certainly can, but only if firms allow it to affect them in this manner. What many firms do not realize, is they have already been making funeral … Read more
As funeral homes, crematories, and cemeteries invest time, talent, and treasures in educating their team members, it is equally important to invest the same efforts in training reinforcement. According to leading German psychologist, Herman Ebbinghaus as much as 90 percent of what employees learn in a formalized training session is forgotten or misunderstood within 30 … Read more
First, I thank all our readers and clients for their loyalty and for following our newsletter, blog, and podcast. On behalf of our Collaborative Network Partners and Your Funeral Coach, we hope what we have shared in 2022 has been of benefit to you and your firm. Second, the holidays are upon us, and with … Read more
Managing a new business, a struggling economy, and the exhaustion of surviving the pandemic, while taking care of three kids, has taken a toll on my body and my emotions. This summer has been a step back in many things to reflect on and recuperate. I know that I am not alone in this feeling. … Read more
Work Relationships are vitally important! It’s not just about getting along. As human beings, we crave connection with others. We have survived for thousands of years by living as a tribe. “Tribes live in groups and are organically connected and defined by traditions of common descent, language, culture, and ideology.” (Wikipedia) So, what can we … Read more
The holidays are fast approaching. And while many are planning family festivities, buying gifts, and keeping family traditions, those that are grieving have expressed many mixed emotions about the upcoming holiday. Whether a family has lost a loved one recently, or many years ago, there is no timeline for grief and most likely traditions have … Read more
Please welcome our newest Collaborative Network Partner, Coleen Ellis, who brings 20 years of knowledge and experience in building a successful Pet Funeral Service business in our profession. Her enthusiasm and passion for pets and helping others be successful are unmatched in the funeral, cemetery, and cremation space. In August 2022, I joined in on … Read more
